Return Policy

Chexy Store – Return Policy

At Chexy Store, we want you to love what you order. If something isn't right, we're happy to help — please read our return policy below before sending an item back.

Return Window

You may request a return within 14 days of receiving your order. After 14 days, we're unable to offer a return, exchange, or refund.

Eligibility for Returns

To be eligible for a return, items must be:

  • Unused, unworn, and unwashed
  • In their original condition with tags still attached
  • In the original packaging

Returns that do not meet these conditions may be rejected and sent back to the customer.

Items Not Eligible for Return

For hygiene and safety reasons, the following items cannot be returned or exchanged, unless they arrive damaged, defective, or incorrect:

  • Underwear, thongs, and lingerie
  • Shapewear and bodysuits
  • Swimwear and bikinis (unless hygiene liner is intact and unremoved)
  • Sale or clearance items marked as "Final Sale"
  • Items marked "Non-Returnable" on the product page

Please check each product page carefully, as eligibility for return is noted individually per item — some products are returnable, while selected items are excluded as noted above.

How to Start a Return

  1. Email us at chexystore@gmail.com with your order number and the item(s) you'd like to return.
  2. Our team will confirm whether your item is eligible and provide return instructions.
  3. Pack the item securely with all original tags and packaging.
  4. Ship the item to the return address provided by our team.

Please do not send items back without first contacting us, as unauthorized returns may not be accepted.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status.

  • Approved refunds are processed to your original payment method within 5–10 business days.
  • Original shipping charges are non-refundable.
  • Return shipping costs are the responsibility of the customer, unless the item was received damaged, defective, or incorrect.

Exchanges

If you'd like a different size or color, please contact us at chexystore@gmail.com. Exchanges are subject to stock availability.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery with photos of the item. We'll arrange a replacement or full refund, including return shipping costs, at no cost to you.

Contact Us

Chexy Store Taywood Enterprise Park, Unit C, Duchess Place, Rutherglen, Glasgow Phone: +44 7999 404511 Email: chexystore@gmail.com