Refund policy
At ChexyStore, we want you to be happy with your order. If you change your mind, you can return most items to us within the time limits below.
Your right to cancel and return
You may cancel your order and return items for a refund within 30 days of receiving your order. You do not need to give a reason. To be eligible, items must be unused, unworn, unwashed and in their original condition with tags attached and original packaging.
Hygiene items
For health and hygiene reasons, underwear, swimwear and shapewear can only be returned if the hygiene seal or liner is intact and unbroken. If the seal has been removed, we cannot accept the return unless the item is faulty.
How to return an item
- Email us at chexystore@gmail.com with your order number and the items you want to return.
- We will confirm and send you the return address and instructions.
- Pack the item securely and send it back within 14 days of contacting us.
- Please keep proof of postage until your refund is confirmed.
Return shipping
Return postage costs are paid by the customer unless the item is faulty, damaged or incorrect. We recommend using a tracked service, as we cannot be responsible for items lost in return transit.
Refunds
Once we receive and inspect your return, we will notify you by email. Approved refunds, including the original standard delivery charge, are made to your original payment method within 14 days of us receiving the item back.
Exchanges
If you need a different size or colour, contact us and we will help, subject to stock.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged or not as ordered, please contact us within 30 days of delivery with photos. We will offer a replacement or full refund, including return postage.
Contact us
ChexyStore
Taywood Enterprise Park, Unit C, Duchess Place, Rutherglen, Glasgow, G73 1DR
Phone: +44 7999 404511
Email: chexystore@gmail.com