Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at chexystore@gmail.com. Please note that returns will need to be sent to the following address.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at chexystore@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at chexystore@gmail.com.

At ChexiStore, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds, replacements, or returns may be processed.

By making a purchase on our website, you agree to this Refund Policy.

1. Eligibility for Refunds

You may be eligible for a refund if:

  • The product is damaged, defective, or incorrect at the time of delivery

  • You receive a product different from what you ordered

  • The product is missing parts or accessories

To be eligible:

  • The request must be raised within 7 days of delivery

  • The product must be unused, unwashed, and in original packaging

  • Proof of purchase (order ID / invoice) is required

2. Non-Refundable Items

Refunds will not be issued for:

  • Products damaged due to misuse, negligence, or normal wear and tear

  • Items returned without original packaging or tags

  • Products purchased during sale, clearance, or promotional offers (unless damaged or defective)

  • Digital products or downloadable items (if applicable)

3. Refund Request Process

To request a refund, please contact us with:

  • Order ID

  • Reason for refund

  • Clear images or video of the issue (if applicable)

📧 Email: [your email]
📞 Phone: [your contact number]

Our team will review your request and respond within 2–3 business days.

4. Refund Approval & Processing

  • Once approved, refunds will be processed within 7–10 business days

  • Refunds will be credited to the original payment method

  • Shipping charges (if any) are non-refundable, unless the error is from ChexiStore

5. Replacement Policy

If eligible, you may choose a replacement instead of a refund.

  • Replacements are subject to product availability

  • If the replacement item is unavailable, a refund will be issued

6. Return Shipping

  • If the return is due to our mistake (damaged/incorrect item), return shipping will be covered by ChexiStore

  • For other approved returns, return shipping costs are borne by the customer

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank or payment provider

  • Contact your payment gateway

  • Still not received? Contact us for support

8. Policy Changes

ChexiStore reserves the right to update or modify this Refund Policy at any time.
Changes will be effective immediately once posted on the website.