Shipping policy
At ChexyStore, we aim to deliver your order quickly and securely. Please read this policy before placing an order.
1. Order processing
- Orders placed before 2:00 PM (Monday to Friday, excluding UK bank holidays) are usually dispatched the same or next working day. All orders are processed within 1–2 working days.
- You will receive an order confirmation email, followed by a dispatch email with tracking details.
2. UK delivery
| Service | Delivery time | Cost |
|---|---|---|
| Tracked Delivery | 2–3 working days | £3.99 |
| Express Delivery | 1–2 working days | £6.99 |
| Special Delivery (signature required) | 1–2 working days | £10.99 |
Delivery times are counted from dispatch and do not include the 1–2 working days order processing time.
3. Where we deliver
We currently deliver to addresses in the United Kingdom only. We do not yet ship internationally.
4. Tracking your order
Once your order is dispatched, we will email you a tracking number. You can follow your parcel on the courier's website.
5. Delivery times and delays
We aim to deliver within the estimated time, and always within 30 days of your order unless we tell you otherwise. Delays can occasionally happen because of courier problems or bad weather. If this happens, we will keep you informed. Your order remains our responsibility until it is delivered to you.
6. Delivery address
Please check that your delivery address and phone number are correct before you place your order. We cannot change the address once an order has been dispatched.
7. Failed or missed deliveries
If the courier cannot deliver your parcel, they may leave a card or try again. If the parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange re-dispatch. You will only be asked to pay the standard delivery charge again for re-dispatch.
8. Lost, delayed or damaged parcels
If your order has not arrived within 7 working days after the estimated delivery date, or it arrives damaged, please email chexystore@gmail.com with your order number (and photos if it is damaged). We will investigate with the courier and offer a replacement or a refund.
9. Returns
For information about returning an item, see our Return & Refund Policy.
10. Contact us
ChexyStore
Taywood Enterprise Park, Unit C, Duchess Place, Rutherglen, Glasgow, G73 1DR
Email: chexystore@gmail.com
Phone: +44 7999 404511